Dunk High Ambush “Panda”

Q1: How long does it take for my order to be delivered?
A: We typically deliver orders within 3-5 business days. Please note that this timeframe may vary depending on your location and any unforeseen courier delays.

Q2: Which courier service do you use for deliveries?
A: We partner with a reliable courier service to handle our deliveries. We work closely with "CourierGuy," a trusted and efficient courier company known for their prompt and secure deliveries.

Q3: Can I track my order during the delivery process?
A: Absolutely! We provide order tracking services for your convenience. Once your order is dispatched, you will receive a tracking number via email, allowing you to monitor the status of your delivery in real-time.

Q4: Is express or expedited shipping available for faster delivery?
A: Currently, we do not offer express or expedited shipping options. Our standard shipping time frame of 3-5 days is designed to ensure cost-effective and reliable delivery to all our customers.

Q5: What factors might affect the delivery time of my order?
A: While we strive to meet the 3-5 day delivery window, several factors can influence the delivery time, including your location, weather conditions, and unforeseen courier delays. Rest assured that we do our best to minimize any delays and keep you informed throughout the process.

Q6: Can I request a specific delivery date or time?
A: Unfortunately, we cannot accommodate specific delivery date or time requests at this time. We rely on our courier partner's standard delivery schedules to ensure fairness to all our customers.

Q7: What should I do if my order hasn't arrived within the estimated time frame?
A: If your order exceeds the 5-day delivery window, please reach out to our customer support team. They will investigate the matter and provide you with updates on the status of your delivery.

Q8: Is there an additional cost for shipping and handling?
A: Our shipping and handling fees are included in the total order cost. There are no additional charges for standard delivery within the 3-5 day timeframe.

Q9: Do you offer international shipping?
A: Currently, we only provide shipping services within [Specify Country/Region]. We do not offer international shipping at this time.

Q10: Can I change my delivery address after placing an order?
A: If you need to update your delivery address, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes may affect the delivery timeline.

We hope these FAQs provide clarity regarding our shipping and courier services. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team for assistance. Your satisfaction is our top priority!

Q1: What is your return and exchange policy?
A: Our return and exchange policy allows you to return or exchange items within 30 days of the purchase date, provided they meet the specified conditions outlined in our policy. Please review our Returns and Exchanges Policy on our website for detailed information.

Q2: How do I initiate a return or exchange?
A: To begin the return or exchange process, please contact our customer support team. They will guide you through the necessary steps and provide you with a return authorization if your request meets our policy criteria.

Q3: What conditions must my item meet for a return or exchange to be accepted?
A: Items must be in their original condition, with tags and packaging intact. They should not show any signs of wear, damage, or alteration. Please refer to our Returns and Exchanges Policy for a comprehensive list of conditions.

Q4: Is there a fee for returning or exchanging items?
A: We do not charge a restocking fee for returns or exchanges. However, customers are responsible for the cost of shipping the item back to us unless the return is due to a defect or error on our part.

Q5: How long does it take to process returns and exchanges?
A: We strive to process returns and exchanges as quickly as possible. Once we receive your returned item, it may take 5-7 business days to process your request and issue a refund or send out the exchanged item. The exact timeline may vary depending on your location and the volume of returns we are handling.

Q6: Can I return or exchange a customized or personalized item?
A: Unfortunately, we do not accept returns or exchanges for customized or personalized items unless they are defective or incorrect due to our error. We recommend reviewing your custom order details carefully before finalizing your purchase.

Q7: What if I received a defective or incorrect item?
A: If you have received a defective or incorrect item, please contact our customer support team immediately. We will arrange for a replacement or a refund and cover any associated shipping costs.

Q8: Can I return or exchange an item purchased during a sale or promotion?
A: Items purchased during a sale or promotion are typically eligible for returns and exchanges, but please refer to the specific terms and conditions of the sale or promotion for any exceptions or limitations.

Q9: Do you offer exchanges for a different size or color?
A: Yes, we do offer exchanges for different sizes or colors of the same item, subject to availability. Please contact our customer support team to initiate an exchange request.

Q10: Can I return or exchange an item in-store if I purchased it online?
A: Currently, we only process online returns and exchanges through our online channels. Please follow the instructions provided by our customer support team to return or exchange items purchased online.

We hope these FAQs provide clarity regarding our return and exchange policies. If you have any further questions or require assistance with a return or exchange, please don't hesitate to contact our customer support team. We are here to ensure your shopping experience is hassle-free and enjoyable!

Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain eurocarparts.com to your safe senders list.